You assume your bank transfer reached your Fallsview casino account because your bank shows it as sent. That wrong assumption appears as a zero or unchanged balance on the casino screen, and the most common cause is a pending payment that has not been credited yet.

Deposit Sent but Not Showing on Your Balance

Your bank statement shows the money has left, but the casino balance stays the same and no bonus appears.

• The payment is still pending between your bank and the casino.
• You used a payment method that is not linked to your verified account name.
• A bonus code was entered, but the deposit did not qualify for that offer.
• The casino has not yet matched the incoming transfer to your account reference.
• Your bank placed a hold on the transaction for its own review.

1. Open your banking page and confirm the payment status is completed, not pending.
2. Copy the transaction reference from your bank statement.
3. Log in to your Fallsview casino account and open the deposit history page.
4. Compare the amount and reference on both sides.
5. If the deposit is listed as pending, wait for the status to change before taking further action.
6. Check that the payment method name matches the name on your casino account.
7. If you used a bonus code, confirm it was applied to this specific deposit.
8. Take a screenshot of the bank transaction and the casino deposit history side by side.
9. Refresh the casino page once and check the balance again.
10. If the deposit still does not appear, contact support with the screenshot and reference.
11. Ask support to confirm whether the payment is waiting on their side or your bank’s side.

Contact support when the bank shows the payment as completed and the casino history has no record of it after a full day.

Login Failure and Account Lock After Failed Attempts

You enter your username and password, and the screen returns an error or tells you the account is temporarily locked.

• The password is typed with a different keyboard layout or caps lock is on.
• You are using an old password after a recent change.
• Too many failed attempts triggered a temporary lock.
• The username is an email address that has since been changed.
• The browser is auto-filling outdated credentials.

1. Type your username slowly and check for extra spaces at the start or end.
2. Turn off caps lock and confirm your keyboard language is correct.
3. Clear the saved password for the Fallsview online casino in your browser settings.
4. Try the password you last set, not an older one you remember.
5. If the account is locked, stop trying and wait for the lock to lift on its own.
6. Use the password reset option and follow the steps sent to your registered email.
7. When you set a new password, avoid reusing one from another site.
8. Write the new password down in a safe place before you log in again.
9. If the reset email does not arrive, check your spam folder and any alias addresses.
10. Log in from a single browser tab and avoid opening several login pages at once.
11. If a login code is required, enter it promptly before it expires.
12. Contact support when the reset link fails or the lock does not lift after a full day.

Reach out to support if you receive no reset email and the account remains locked.

Identity Verification Stuck or Documents Rejected

You uploaded your documents, but the verification status stays pending or a rejection message lists a reason you do not understand.

• The photo is blurred, cropped or shows glare across the text.
• The document has expired or the details do not match your account name.
• Only one side of a two-sided document was uploaded.
• The file format or size is not accepted by the upload form.
• The documents were submitted but the review queue is long.

1. Open your account profile and read the exact rejection reason shown.
2. Retake the photo in daylight on a flat surface with all four corners visible.
3. Check that no finger, shadow or reflection covers the text or photo.
4. Upload both sides of any document that has information on the back.
5. Confirm the name and date of birth on the document match your Fallsview casino online profile exactly.
6. Use the file type and size the upload form accepts, such as a standard photo or PDF.
7. Submit one document at a time and wait for the status to update.
8. If a selfie is requested, take it in good light without a hat or filter.
9. Keep a copy of every document you send in case you need to resend it.
10. Do not send documents by email unless support asks you to.
11. If the status has not changed after several days, prepare a short message listing what you sent.
12. Contact support with your username and the date you uploaded each file.

Contact support when a document is rejected twice for the same reason or the status stays pending for more than a week.

Site and Games Not Loading on a Phone Browser

The page loads partly or a game freezes on your phone, leaving you unable to reach the lobby or place a bet.

• The phone browser is outdated or has too many open tabs.
• The connection switched between Wi-Fi and mobile data during loading.
• Browser cache or cookies are blocking the page script.
• A game requires a feature your browser has disabled, such as pop-ups.
• The site is under maintenance or the game server is busy.

1. Close all other tabs and reopen the Fallsview casino online page in a fresh tab.
2. Switch to a stable Wi-Fi or mobile data connection and keep it for the whole session.
3. Clear the browser cache and cookies for the site.
4. Allow pop-ups for the site in your browser settings.
5. Update your phone browser to the latest version available.
6. Disable any content blocker or ad blocker for the site.
7. Try loading a different game from the lobby to see if the problem is game-specific.
8. If the lobby loads but a game does not, close the game and open it again once.
9. Restart your phone to free memory before trying again.
10. Test the same site in a different browser on the same phone.
11. If the page still fails, note the exact error message or the point where it stops loading.
12. For persistent mobile problems, use https://fallsviewcasino.biz to check the latest service status and support options.

Contact support when the site fails to load in two different browsers on a stable connection.

Quick Reference

The table below pairs each problem with its usual cause and the first check a player should make.

A deposit delay is often a timing issue, not a lost payment, so check the bank status first. Login locks are usually temporary and clear on their own if you stop retrying. Document rejections almost always come from photo quality, so retake the image before resubmitting. Mobile loading problems are solved most often by clearing the browser cache and using one tab. Bonus code issues appear when the code is entered after the deposit is confirmed. Keep your account details and documents consistent to reduce all four problems.

Use the same full name, email address and payment method across your casino account and your bank to prevent most of these issues before they start.