«MyStake login keeps failing and the page will not open.» The most common cause is a stale browser session or a mistyped password saved by the phone or computer. The same session trouble explains most balance and loading complaints that arrive after a routine sign-in.

A deposit left the bank but the balance stays empty

The player sees money gone from the bank account while the wallet on screen shows the old figure, and no bonus credit appears.

• The payment was sent but the provider has not confirmed it to the casino yet.
• The deposit went to an old account or a different wallet than the one in use.
• A saved card or bank profile expired and the transfer bounced back.
• The payment was flagged for a manual review before crediting.
• The player checked the balance before the page refreshed.

1. Pull down on the balance or reload the page once before assuming the funds are lost.
2. Open the transaction history in the account and compare it with the bank statement.
3. Note the reference number shown for the payment, since support uses it to trace the money.
4. Give the payment provider time to post the transfer before retrying anything.
5. Remove any saved card or bank profile and enter the details again from scratch.
6. Deposit a small test amount to the same wallet and watch whether it credits.
7. Keep the confirmation screen or receipt from the provider in case it is needed.
8. Do not repeat the full deposit, because a second transfer can arrive twice.
9. On https://my-stake.gb.net/, the cashier shows each payment as pending, completed or failed, so the status tells the player whether to wait or ask for help.
10. Sign out and back in once, since a fresh session reloads the wallet balance.
11. Try a different browser or the phone browser if the balance still shows the old figure.
12. Confirm that the deposit was not sent from a joint or business account that is not in the player’s name.
13. Write down the time of the payment and the amount for the support message.
14. Contact support with the reference number if the status stays pending after the provider confirms the transfer.

Contact support once the provider confirms the money left the account and the casino history still shows nothing.

A withdrawal sits pending longer than expected

The player sees a pending withdrawal and a balance that has not moved, while the money is not back in the bank either.

• The account has not finished the identity check that must pass before a payout.
• The payout method differs from the method used for the deposit.
• The withdrawal is queued because an earlier bonus condition is still open.
• The player changed the password or payment details just before requesting the payout.
• The request was split into several smaller payouts and only part has cleared.

1. Open the withdrawal history and read the status next to the request.
2. Look for an unfinished identity step in the account profile and complete it.
3. Make sure the payout method matches the deposit method where that rule applies.
4. Finish or clear any open bonus before expecting the money to leave.
5. Leave the request alone instead of cancelling and resubmitting it, which sends it to the back of the queue.
6. Check that the bank details on the request are complete and correct.
7. Confirm that the account name matches the name on the bank account exactly.
8. Sign out and back in so the history shows the latest status.
9. Look at the email inbox tied to the account for any request for documents.
10. Send clear photos of the requested documents if the account asks for them.
11. Avoid logging in from several devices or locations during the review.
12. Wait for the stated review window to pass before sending a message.
13. Write to support with the withdrawal reference and the date it was requested.
14. Keep the bank statement from the deposit side ready, since it speeds up the match.

Contact support if the request still shows pending after the stated window and the identity check is already complete.

Games and pages stall on a phone browser

The player sees a blank screen, a spinning loader or a game that freezes halfway, even though the phone has signal.

• The browser holds an old cached copy of the page.
• The connection is weak or switching between mobile data and Wi-Fi.
• Too many tabs or background apps are using the phone’s memory.
• An ad blocker, firewall or private browsing mode is blocking game scripts.
• The phone software or browser version is out of date.

1. Close the tab, reopen the phone browser and load the page again.
2. Clear the browser cache and cookies, then sign in once more.
3. Turn off private browsing, since it can block the scripts the games need.
4. Disable ad blockers for the site and reload.
5. Switch from mobile data to Wi-Fi, or the other way round, and test the page again.
6. Close other tabs and apps to free memory on the phone.
7. Update the phone browser and the phone software to the current version.
8. Restart the phone and open the page in a clean session.
9. Try a second browser to see whether the fault follows the browser or the network.
10. Turn the phone sideways, because some game screens need landscape view.
11. Test one game with a small stake instead of loading several at once.
12. Move closer to the router if the Wi-Fi signal is weak.
13. Note the game name and the exact error text shown on screen.
14. Contact support with that error text if the same game fails in two different browsers.

Contact support when the page fails in a clean browser on a stable connection and the game never starts.

Payments turned down by deposit and withdrawal limits

The player sees a message that the amount is outside the allowed range, and the payment does not go through.

• The amount is below the smallest payment the method accepts.
• The amount is above the largest single payment allowed for that method.
• The account has reached a daily or weekly total for that payment type.
• The payout is larger than the remaining limit on the account.
• The chosen method does not support the requested amount at all.

1. Read the message on screen, since it names the limit that was hit.
2. Adjust the amount to fit inside the range shown for that method.
3. Split a large payout into smaller requests only where the account allows it.
4. Choose a payment method with a range that matches the amount.
5. Wait for the daily or weekly total to reset before trying again.
6. Check the transaction history to see how much of the limit is already used.
7. Remove the saved payment profile and re-enter it if the range looks wrong.
8. Keep bonus funds and real funds separate in your mind, because each has its own limit.
9. Make a small test payment first when using a method for the first time.
10. Write down the method, the amount and the message for the support message.
11. Ask support which range applies to the account rather than retrying the same amount.
12. Avoid repeated attempts at a blocked amount, which can look like a fault.
13. Confirm the account is fully verified, since some methods unlock only after that.
14. Use one method consistently so the limits are easy to track.

Contact support when a payment inside the stated range is still refused and the history shows room under the limit.

Most of these problems start with an old browser session, so signing out fully and clearing the cache after any payment change prevents the majority of them.